Emirates returns AED 5 billion (US$ 1.4 billion) to customers in refunds

• The airline makes solid progress on customer promise with 90% of refunds backlog cleared
• Empowers trade partners to accelerate refund processing

Karachi/Dubai September 8, 2020. The UAE revealed that it has so far repaid more than 5 billion (US$ 1.4 billion) in COVID-19 related travel, with strong and steady progress. Commitment to your customers to complete a refund.
More than 1.4 million refund requests have been completed since March, representing 90% of the airline's order books. This includes all applications received from clients around the world by the end of June, except for some cases that require additional manual review.
Since the outbreak of the epidemic, the UAE has invested additional resources to expand its processing capacity. The airline is also working with industry partners who have booked flights to the UAE through travel agents, making it possible to process refunds directly through Global Reservation Systems (GDS).

Sir Tim Clarke, Chairman of Emirates Airlines, said: "We understand that, from the perspective of our customers, there is a huge demand for any refunds. We are committed to honoring the refund and making every effort to eliminate it. Most of the cases are straightforward and we will deal with them soon. But there are cases where our client teams have to manually review and complete. It will take me a while. We are grateful to our clients for their patience and understanding."

As global travel markets slowly reopen, the UAE has slowly resumed operations around the world, ensuring a safe and smooth travel experience for customers.

The airline has introduced a number of industry-leading measures to provide customers with extra peace and confidence while traveling, from biosecurity measures to free COVID 19 medical coverage and flexible booking policies at every step of their journey.
The UAE currently operates flights to more than 80 cities. The city has reopened for international business and leisure visitors. To ensure the safety of passengers, visitors, and the community, COVID-19 PCR testing is mandatory, including all incoming passengers, citizens, residents, and tourists arriving in Dubai (and UAE). From the United Arab Emirates, regardless of where they come from...

Destination Dubai. From sun-drenched beaches and heritage activities to world-class entertainment and hospitality, Dubai is one of the world's most famous destinations. In 2019, the city received 16.7 million visitors and hosted hundreds of international meetings and exhibitions, as well as sports and entertainment events. Dubai was one of the first cities in the world to receive the Safe Travels seal from the World Travel and Tourism Council (WTTC), which supports Dubai's comprehensive and effective measures to ensure the health and safety of visitors. Is.

Flexibility and Assurance: Emirates booking policies offer customers flexibility and confidence in their travel planning. Customers who purchase an Emirates ticket for travel before 30 September 2020 or before 30 November 2020, if they have to change their travel plans due to travel restrictions, enjoy the general terms and options of booking change. Can be enjoyed Or unexpected COVID-19 flights, or when you book Flex or Flex Plus fares.

Free global coverage for COVID-19 related costs - Consumers can now travel with confidence as the UAE promises to cover COVID-19 related medical expenses free of charge if they are diagnosed with COVID-19 Should During their travels when they are away. From home. This coverage is effective immediately for customers flying with Emirates until 31 October 2020 (first flight will be completed before 31 October 2020) and is valid for 31 days from the time they fly their first sector. ۔ Travel This means that UAE customers can benefit from the added security of this coverage, even if they travel to another city after reaching the destination of the UAE. For more details: www.emirates.com/COVID19assistance.
Health and Safety: The UAE has implemented a comprehensive set of measures at every stage of the customer's journey to ensure the safety of its customers and employees on the ground and in the air, including free hygiene including masks, gloves, and disinfectants. Includes distribution of kits. Antibacterial wipes for hands and all